Review European Air Charter’s General Conditions of Carriage for passengers and baggage. This document outlines the applicable travel terms, passenger rights and responsibilities, baggage rules, special assistance requirements, and conditions related to delays, cancellations, and claims.
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Review European Air Charter’s guidance for passengers with medical conditions, recent illness, surgery, pregnancy, plaster casts, infectious diseases, or other health-related concerns. This document explains when medical advice, a Fit to Fly certificate, or additional clearance may be required before travel.
Review European Air Charter’s guidance for passengers travelling with battery-powered wheelchairs and mobility aids. This document explains the acceptance conditions for lithium, non-spillable, nickel-metal hydride, dry and spillable batteries, including airline approval, battery protection, carriage location, spare battery limits, and preparation requirements before travel.
Review important guidance for travelling with lithium batteries and battery-powered devices, including power banks, spare batteries, portable electronic devices, e-cigarettes, smart luggage, and battery-powered wheelchairs or mobility aids. Some items may require prior airline approval or may be restricted to cabin baggage only.
Last updated: 2 June 2026
European Air Charter EAD, a joint-stock company incorporated under the laws of the Republic of Bulgaria, having its registered seat and management address at 35 Pavel Krasov Street, Gorublyane Residential Area, Mladost District, 1138 Sofia, Bulgaria (hereinafter referred to as the "Operator," "Company," "we," "us," or "our"), operates the website accessible at https://euaircharter.com, together with any associated subdomains, pages, and online resources controlled by the Company (collectively, the "Website").
The present Terms and Conditions of Use (the "Terms") govern access to and use of the Website by any visitor, prospective client, job applicant, or other third party (the "User," "you," or "your"). By accessing, browsing, or otherwise interacting with the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety, as well as by the documents incorporated herein by reference, including the Privacy Policy and the Cookie Policy. Should you disagree with any provision set out below, you are kindly requested to refrain from using the Website.
The Terms constitute a binding legal arrangement concluded between you and the Operator. Where applicable, they are supplemented by the mandatory provisions of the Bulgarian Electronic Commerce Act (promulgated in State Gazette No. 51/2006, as subsequently amended), the Bulgarian Consumer Protection Act, the Bulgarian Obligations and Contracts Act, and the directly applicable rules of European Union law.
For the purposes of these Terms, the following expressions carry the meanings ascribed to them below, save where the context manifestly requires otherwise.
Content: All material made available on or through the Website, including text, graphics, logotypes, photographs, fleet descriptions, technical specifications, layout, software, and the compilation thereof.
Enquiry: Any communication transmitted by a User to the Operator by means of a contact form, an enquiry form, or an electronic mail message initiated through the Website.
Personal Data: Any information relating to an identified or identifiable natural person, as defined in Article 4 of Regulation (EU) 2016/679 (the "General Data Protection Regulation" or "GDPR").
Services: The aircraft, crew, maintenance, and insurance ("ACMI") leasing services, charter operations, and ancillary aviation services described on the Website for informational purposes.
Headings have been inserted for convenience and ease of reference alone; they shall not affect the construction of any clause. References to statutes or regulations include any amendment, consolidation, or re-enactment thereof in force from time to time.
In compliance with the disclosure obligations imposed upon information-society service providers under the Electronic Commerce Act and Directive 2000/31/EC, the Operator provides the following particulars.
Legal name: European Air CharterEAD.
Registered address: 35 Pavel Krasov Street, Gorublyane Residential Area, Mladost District, 1138 Sofia, Bulgaria.
Country of registration: Republic of Bulgaria.
Electronicmail for legal and privacy correspondence: office@euaircharter.com.
The Company conducts its commercial aviation activities subject to the oversight of the competent Bulgarian authorities and within the framework established by the Bulgarian Civil Aviation Act and the applicable European Union aviation regulations. Nothing on the Website should be construed as a representation that the Operator holds any authorisation beyond those it actually maintains for its licensed operations.
The Website fulfils an informational and promotional function. Through it, the Operator presents corporate information, an overview of its Services, details concerning its fleet, contact channels, and a careers section permitting the submission of applications. Visitors may communicate with the Company by completing an enquiry or contact form, or by activating buttons that open the visitor's own electronic mail application addressed to the Company.
Importantly, the Website does not operate as an electronic point of sale. No reservation, booking, payment, or contractual conclusion of a charter agreement is effected through the Website itself. Any description of Services, aircraft, capacities, or routes is provided for general orientation and does not amount to a binding offer within the meaning of the Obligations and Contracts Act. Commercial terms governing the actual provision of aviation services are negotiated and concluded separately, by way of distinct written agreements executed outside the Website.
Access to the Website is granted on a revocable, non-exclusive, and non-transferable basis, solely for lawful purposes consistent with these Terms. When using the Website, you undertake to act in good faith and to comply with all applicable statutory requirements.
You agree, in particular, to refrain from the conduct enumerated below.
Unlawful or harmful activity: You shall not employ the Website for any purpose contravening Bulgarian law, European Union law, or any other applicable legal order, nor in a manner liable to harm the rights or reputation of the Operator or of any third party.
Interference with operation: You shall not introduce viruses, malicious code, or any technology intended to disrupt, impair, or gain unauthorised access to the Website, its servers, or connected infrastructure.
Unauthorised extraction: You shall not engage in systematic harvesting, scraping, framing, or replication of the Content, whether by automated means or otherwise, except as expressly permitted herein or under mandatory law.
Misrepresentation: You shall not transmit information that is false, misleading, or designed to impersonate another natural or legal person.
Should the Operator reasonably determine that a User has breached any of the foregoing obligations, it reserves the right to suspend or terminate that User's access, without prejudice to any further remedy available at law.
All Content published on the Website constitutes the exclusive property of the Operator or of its licensors, and is protected under the Bulgarian Copyright and Neighbouring Rights Act (promulgated in State Gazette No. 56/1993, as amended), Directive (EU) 2019/790 on copyright in the Digital Single Market, and the relevant international conventions to which the Republic of Bulgaria is a party. The corporate name, trade names, and any distinctive signs displayed on the Website are likewise protected under the applicable trademark and unfair-competition legislation.
No element of the Content may be reproduced, distributed, publicly communicated, transformed, or otherwise exploited, in whole or in part, without the prior written authorisation of the Operator, save for acts of temporary reproduction or private use expressly permitted by statute. Permission granted for ordinary consultation of the Website does not extend to any commercial reuse.
Where youbelieve that material accessible through the Website infringes a copyright orneighbouring right of which you are the holder, you are invited to submit asubstantiated notification to office@euaircharter.com, specifying the protected work concerned, theprecise location of the allegedly infringing material, your contactparticulars, and a declaration made in good faith. Upon receipt of a validnotice, the Operator shall examine the matter with due diligence and, wherewarranted, remove or disable access to the contested material, actingconsistently with its obligations under Regulation (EU) 2022/2065 (the"Digital Services Act"). Counter-notifications may be lodged throughthe same channel.
The Website may make available contact forms and enquiry forms enabling Users to address requests to the Operator. By transmitting an Enquiry, you confirm that the information furnished is accurate and that you are entitled to communicate any Personal Data contained therein. Submission of a form implies acknowledgement that the Operator will process the data provided for the purpose of receiving, evaluating, and responding to your request, on the legal basis of the steps taken at your request prior to any potential engagement, in accordance with Article 6(1)(b) of the GDPR, and, where appropriate, on the basis of the Operator's legitimate interest under Article 6(1)(f).
A number of interactive elements on the Website function as electronic mail links rather than as integrated forms; activating such a button opens the visitor's own mail application with the Company address pre-filled. When you elect to write to the Operator by this means, any Personal Data voluntarily included in your message will be processed for the sole purpose of handling your communication and any matter arising from it. Detailed information concerning the categories of data, retention periods, recipients, and the rights afforded to data subjects is set out in the Privacy Policy, which forms an integral part of these Terms.
You are reminded to exercise prudence when transmitting sensitive information by unencrypted electronic mail, since the ordinary internet does not guarantee the confidentiality of such transmissions. The Operator cannot accept responsibility for the interception of communications occurring outside the sphere of its technical control.
The careers section of the Website permits candidates to submit their curriculum vitae, supporting documents, and related Personal Data for the purpose of recruitment. By forwarding an application, you consent, where consent is the applicable legal basis, to the processing of your Personal Data for the assessment of your candidacy, and you confirm that the documents submitted do not infringe the rights of any third party.
Recruitment data is processed in conformity with the GDPR and the Bulgarian Personal Data Protection Act, exclusively for the evaluation of suitability for the position concerned and, where you have so agreed, for consideration in respect of future vacancies. The applicable retention period, together with the conditions under which applications are stored and subsequently erased, is described in the Privacy Policy. Candidates retain at all times the rights of access, rectification, erasure, restriction, and objection conferred by Articles 15 to 21 of the GDPR, exercisable through the contact address indicated in Section 17 below.
The Website employs analytics technologies, including Google Analytics; the deployment of any cookie that is not strictly necessary is subject to the prior, informed consent of the User, obtained by means of a compliant consent mechanism, consistently with the ePrivacy regime transposed into Bulgarian law and with the standards developed under the GDPR. The categories of cookies employed, their purposes, and the manner of granting or withdrawing consent are described in the Cookie Policy. Until such consent is duly collected, non-essential analytics cookies remain inactive.
The Operator devotes reasonable care to ensuring that the information published on the Website is accurate and kept current. Notwithstanding such diligence, the Content is supplied on an "as available" basis and may contain inadvertent inaccuracies, omissions, or elements rendered obsolete by the passage of time. Fleet descriptions, technical specifications, availability, and operational particulars are indicative and remain subject to verification and confirmation through the appropriate commercial channels.
To the fullest extent permitted by applicable law, the Operator disclaims any express or implied warranty concerning the completeness, reliability, or fitness for a particular purpose of the Content. Reliance placed by a User upon information obtained from the Website is undertaken at that User's own discretion and risk. The foregoing disclaimer does not exclude or limit any liability that cannot lawfully be excluded under mandatory provisions of Bulgarian or European Union law, including liability for damage caused by intent or gross negligence.
Subject always to the mandatory rules safeguarding consumers and to the limits beyond which liability may not be excluded under Bulgarian law, the Operator shall not be liable for any indirect, incidental, or consequential loss, including loss of profit, loss of opportunity, or loss of data, arising out of or in connection with the use of, or the inability to use, the Website.
The Operator assumes no responsibility for damage attributable to circumstances beyond its reasonable control, such as interruptions of telecommunications networks, failures of hosting infrastructure, or events of force majeure within the meaning of the Obligations and Contracts Act. Nothing in these Terms operates to exclude the Operator's liability for death or personal injury caused by its negligence, or for any other liability that the law does not permit to be limited.
Access to the Website is offered on an uninterrupted basis so far as is technically practicable; the Operator does not, however, warrant that access will be continuous, error-free, or free from suspension. Maintenance operations, technical upgrades, or security measures may, on occasion, render the Website temporarily unavailable. Insofar as the law allows, the Operator reserves the right to modify, suspend, or discontinue, whether in whole or in part, any feature of the Website, without thereby incurring any obligation towards Users.
Processing of Personal Data carried out in connection with the Website is governed by the GDPR, the Bulgarian Personal Data Protection Act, and the supervisory practice of the Commission for Personal Data Protection of the Republic of Bulgaria. Comprehensive information regarding the purposes and legal bases of processing, the categories of recipients, international transfers, retention periods, and the exercise of data-subject rights is contained in the Privacy Policy, which is incorporated into these Terms by reference and should be read in conjunction with the Cookie Policy.
Where you consider that the processing of your Personal Data infringes the GDPR, you are entitled to lodge a complaint with the Commission for Personal Data Protection, whose contact details and electronic resources are accessible at https://www.cpdp.bg, without prejudice to any judicial remedy available to you.
Given that the Website does not facilitate the conclusion of contracts for the sale of goods or the supply of digital content against payment, no purchase, subscription, or online payment is processed through it. Consequently, no refund procedure attaches to the use of the Website, and the statutory right of withdrawal applicable to certain distance contracts under the Consumer Protection Act does not arise in respect of mere consultation of the Content. Any financial arrangement concerning the actual provision of aviation services is governed exclusively by the separate written agreement concluded between the Operator and the client concerned, which will set out the applicable payment, cancellation, and reimbursement terms.
You undertake to hold the Operator harmless against any claim, demand, liability, or expense, including reasonable legal costs, asserted by a third party and arising from your breach of these Terms, your unlawful use of the Website, or your infringement of the rights of any other person. The Operator shall promptly notify you of any such claim and shall afford you a reasonable opportunity to participate in its handling, without thereby waiving any right of its own.
The Operator reserves the right to revise these Terms from time to time, whether to reflect changes in its activities, in the functionalities of the Website, or in the applicable legal framework. Any amended version will be published on the Website bearing the date of its latest revision. Continued use of the Website following publication of a modified version signifies acceptance of the revised Terms. Users are accordingly encouraged to consult this page periodically.
The present Terms, together with any non-contractual obligation arising in connection with them, are governed by, and shall be construed in accordance with, the substantive law of the Republic of Bulgaria, without regard to its conflict-of-laws principles and without prejudice to the protection afforded to consumers by the mandatory rules of their country of habitual residence.
Any dispute arising out of or relating to these Terms shall, failing amicable settlement, be submitted to the competent courts of the Republic of Bulgaria. For the avoidance of doubt, Users are advised that the European Online Dispute Resolution platform, formerly maintained pursuant to Regulation (EU) No 524/2013, was discontinued as of 20 July 2025 by virtue of Regulation (EU) 2024/3228, and that consequently no complaint may any longer be lodged through that platform. Consumers seeking out-of-court redress in cross-border matters may instead consult the resources made available by the European Commission at https://consumer-redress.ec.europa.eu and the network of European Consumer Centres.
Correspondence concerning these Terms, including any notice or request, may be addressed to the Operator at office@euaircharter.com.
Should any provision of these Terms be held invalid, unlawful, or unenforceable by a competent authority, the validity and enforceability of the remaining provisions shall not thereby be affected, and the provision in question shall be interpreted, so far as possible, in a manner that gives effect to the original intention of the parties within the bounds of the law. Together with the Privacy Policy and the Cookie Policy, these Terms embody the entire understanding between you and the Operator concerning the use of the Website, and supersede any prior communication on the subject.
Whether you are an airline seeking ACMI capacity or a tour operator planning seasonal routes, European Air Charter is here to support your operation.
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European Air Charter is an IOSA-certified airline delivering ACMI capacity, on-demand charter solutions, and EASA-approved maintenance across Europe.
